Shipping policy
Shipping Costs
We offer free shipping to anywhere in the USA through USPS on orders $99 and up! For orders less than $99, there is a flat shipping fee of $9.99.
Buy Online & Pick Up In Person
For San Diego locals, we offer order online & pick-up in person during the weekend.
- Cardiff Farmers Market on Saturday between 10:30am to 1:30pm
- La Jolla Open Aire Market on Sunday between 9:30am to 12:30pm
Handling Time
Please give us 3-5 business days to prepare and ship out your order, unless notified otherwise.
Missing Items
If you have received your box and notice your order has not been fulfilled properly please snap a photo of the box with all of its contents spread out next to it. Please reach out within 3 days of receiving your package so we can make things right!
Direct message via Instagram @momoda.pets is the fastest way to get a hold of us or you can email us at momoda.official@gmail.com.
Missing Packages
We use shipping carriers like USPS, UPS, etc. all packages are insured up to $100 so please contact your specific shipping carrier for further instructions. Once your package has been shipped out, we will no longer be responsible for the package.
Returned To Sender
If your package has been returned to sender (us), we will contact you! The customer will be responsible for the shipping cost. No refunds will be given.