FAQ
Product & Ingredients
Q: What ingredients are used in your treats and chews?
A: Our treats and chews are made with 100% natural, single-ingredient, human-grade meat, sourced from ethical farms in the USA. We never use additives, preservatives, or fillers.
Q: Are your treats safe for all dog breeds and sizes?
A: Yes! Our treats and chews cater to dogs of all sizes and breeds. However, we recommend selecting products based on your dog's chewing style and dietary needs.
Q: Are your treats suitable for dogs with food allergies?
A: Most of our treats contain only one ingredient, making them ideal for dogs with food sensitivities. Always check the ingredient list and consult your vet if your dog has specific allergies.
Q: Are your dental chews effective for reducing tartar?
A: Yes! Our natural dental chews help remove tartar buildup and promote oral health by encouraging chewing, which naturally scrapes off plaque.
Q: Do your treats contain any artificial flavors, colors, or preservatives?
A: No. Our treats are 100% natural with no artificial ingredients, chemicals, or preservatives.
Feeding & Safety
Q: How often can I give my dog these treats?
A: Treats should be given in moderation and should not exceed 10% of your dog's daily calorie intake. Always provide fresh water and supervise chewing.
Q: Do I need to supervise my dog while they chew?
A: Yes, we recommend supervising your dog while they enjoy chews, especially for heavy chewers. Discard any small pieces to prevent choking.
Q: Are your treats suitable for puppies?
A: Most of our treats are safe for puppies over 12 weeks old. We recommend softer treats or small training bites for younger puppies.
Ordering & Shipping
Q: How long does shipping take?
A: Orders are typically processed within 2-3 business days, with standard shipping taking 3-5 business days depending on location.
Q: Do you offer local pickup or delivery?
A: Yes! You can choose Buy Online, Pick Up at Market on weekends at Cardiff Farmers Market (Saturdays) and La Jolla Open Aire Market (Sundays).
Q: Do you offer bulk or wholesale orders?
A: Yes! We offer bulk discounts and wholesale pricing for larger orders. Please contact us for details.
Q: What is your return or refund policy?
A: Due to the nature of our products, we do not accept returns for health and safety reasons. However, if you experience any issues with your order, please contact us, and we’ll make it right.
Subscriptions & Rewards
Q: Do you offer a subscription service?
A: Yes! Our subscription service offers 20% off the first order and 10% off recurring orders to ensure your pup never runs out of their favorite treats.
Q: Do you have a loyalty or rewards program?
A: We are working on launching a rewards program! Stay tuned by subscribing to our newsletter or following us on social media.